Wed
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Aug 
27
 at 
2:00pm
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Aug 
27
, 
2025
  | 
10:00am 
EDT
Turning AI Implementation into Team Alignment

Rolling out AI isn’t just about improving automation. It’s about creating alignment across your team, from how product knowledge is documented to how customers experience your brand.

In this episode of our AI in CX webinar series, Samantha Gagliardi shares what she learned while rolling out an AI Agent to support her CX team.

 

Join us for a 30-minute live conversation where Samantha will share:

What the rollout process looked like from idea to implementation

How AI surfaced opportunities to improve CX and product knowledge documentation 

How the process aligned teams across CX, product, and marketing

Her biggest lessons on building trust and confidence in AI internally

If you’re exploring AI or planning your rollout, this session will give you practical insights on how to turn implementation into alignment and set your brand up for smarter, more scalable customer experience.

 

Can’t make it to the event? Register any way and get a copy of the recording!

Speakers

Samantha Gagliardi

Associate Director, Customer Experience, Rhoback

Gabrielle Policella

Content Writer, Gorgias

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