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We’ve entered a new era where AI does more for CX teams than deflecting tickets. Conversational commerce is here, and it’s already driving revenue for ecommerce brands. When customers need guidance before they buy, the right AI strategy transforms every stage of the journey.

In Episode 2 of our AI in CX webinar series, Katherine Goodman and Stacy Williams from Cornbread Hemp share how they implemented a Shopping Assistant that converts browsers into buyers.


By using AI to handle pre-purchase FAQs like "What's the difference between these products?" and “What are the effects of CBD?”, they created a scalable way to turn shopper hesitation into confidence.


Join us for a 30-minute live conversation where Katherine and Stacy will share:

The new day-to-day for CX roles in the age of AI

Why an AI Shopping Assistant is powerful in the wellness industry

How timely pre-purchase education helps drive a 20% AI conversion rate

Real results from BFCM and what they're expecting as they head into their peak season in January

If you're in wellness, retail, or any industry where customers need guidance before they buy, this session will show you how to turn customer experience into a revenue channel.

 

Can't make it to the event? Register anyway and get a copy of the recording!