Eli has spent the past decade building and operating early-stage startups, notably focusing at the convergence of Customer Experience and Retention at DTC brands such as OLIPOP and Jones Road Beauty. After years of championing customer-first brands, he has moved to the tech side to built the future of Customer Retention at Yotpo
Zoe is an accomplished professional, serving as the Vice President of Retention at Audien Hearing while also founding the innovative Inevitable Agency. With a keen focus on enhancing customer experiences, Zoe has dedicated her career to nurturing customer relationships and prioritizing their feedback to drive business success. Zoe formally managed Retention and Customer Experience at Chomps and Ghost.