Name: Grow Your Business in 2025 with Conversational AI
Start: 2025-01-16T16:00:00-05:00
End: 2025-01-16T17:30:00-05:00
Location: Virtual

January 16th, 2025

1 pm PST / 4 pm EST

A special live event:

Grow your business in 2025
with Conversational AI

Redefining personalized shopping experiences.

Register Now →

Welcome to the next chapter in customer experience.

Gorgias is charting a bold new direction to help brands drive sales and automate support through 1-to-1 conversations in 2025.

Join this live broadcast to hear about this vision and what it means for your business. You will learn all about:

Our vision for how ecommerce stores can start their AI transformation and the opportunity it unlocks for them.

The latest product capabilities available to you now, including enhancements to our AI, QA, and reporting tools.

A first look at the new products we are shipping later in 2025 to help ecommerce stores grow their revenue.

Hosted by:

Romain Lapeyre

CEO & Co-Founder
Gorgias

Dan Code-McNeil

CRO
Gorgias

Zoe Kahn

Founder
Inevitable Agency

Kevin Gould

Co-founder
Glamnetic

Keynote Speaker

Harley Finkelstein

Harley Finkelstein is an entrepreneur, lawyer, and the President of Shopify.
‍
As the leader of the largest Ecommerce platform on the planet – who have invested in Gorgias – Harley has a unique perspective on the market, where it's heading, and how brands can be prepared.

Backed by data and insights, Harley will share actionable insights on artifical intelligence (AI) and how brands need to be thinking today to affect their bottom line tomorrow.

THE AGENDA

The goal of CX Connect is to grow your brand.
Our agenda is curated to provide you with the sessions you need to learn the latest in CX.

8:30 – 10:00 AM

Check-in & Breakfast

10:00 – 10:30 AM

Automating CX with AI

Romain Lapeyre, Co-Founder, Gorgias

10:30 – 11:00 AM

What to Expect in 2024

Hosted by Gorgias

11:00 – 11:30 AM

The Excellence of Routine Economy

Jen Gray (Recharge)

11:45 AM - 12:30 PM

Workshop #1: What Creating Exceptional CX Actually Means

Amanda Kwasniewicz (LOVE Wellness), Jimmy Rodriguez (Gorgias), Lisa Timanova (Gorgias)

11:45 AM – 12:30 PM

Workshop #2: How-to Automate 30%+ of your CX

Molly Kerrigan (Shinesty), Iris Ebert (Gorgias), Diana Khramina (Gorgias), Jordan Miller (Gorgias)

11:45 AM – 12:30 PM

Workshop #3: Easily Increase Conversions, AOV and ROAS

Ren Fuller-Wasserman (TUSHY), Matilda Lee (Gorgias), Audrey Saleh (Gorgias)

12:30 – 2:00 PM

Networking Lunch

2:00 – 2:45 PM

The AI Future of Ecommerce + How it Impacts Your Brand

Harley Finkelstein (President, Shopify), Romain Lapeyre (CEO & Co-Founder, Gorgias)

2:45 – 3:30 PM

Panel: The Top 5 CX Tips
for 2024

Alexandria Collis (Princess Polly), Kevin Gould (Glamnetic), Ronak Shah (OBVI) and Justin Holmes (Gorgias)

3:30 – 3:45 PM

Closing Remarks

Romain Lapeyre, CEO & Co-Founder, Gorgias

3:45 – 4:30 PM

Partner CX Workshops
(details coming soon)

Hosted by Gorgias

4.30 - 6.30 PM

Networking & Happy Hour

Destination

HUDSON LOFT

LOS ANGELES

CHECK OUT THE SPACE →

1200 S Hope St, Los Angeles, CA 90015

MADE POSSIBLE BY

Join CX leaders from other attending companies including:

Special Live Event Giveaway 🎁

All event attendees have a chance to win one of three "50 in 50" automation sessions (a $2,000 value each).

This program resolves 50% of your support volume in just 50 days by focusing on automating repetitive questions. You'll receive expert guidance, a tailored plan, and 80% of the setup done for you by the Gorgias team.

The countdown is on...

The Final Countdown!

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Frequently Asked Questions

Who from my company should attend Gorgias CX Connect 2024?

Anyone who is part of sourcing, contracting, and/or managing your Ecommerce business should consider attending Gorgias CX Connect. We’ll have relevant content for founders, marketing teams, and anyone interested in connecting with our technical teams.

What is the dress code?

The dress code for the conference is elevated casual.

Can agency and tech partners attend Gorgias CX Connect?

Agency and technology partners are able to purchase individual tickets to attend OR receive complimentary tickets as part of a purchased sponsorship. Please contact Anna Tumanova (anna@gorgias.com) regarding sponsorship opportunities.

Who can I contact about a question not listed here?

Please reach out to events@gorgias.com

What is the exact location?

CX Connect will be held at Hudson Loft on the 3rd floor, located at 1200 S Hope St, Los Angeles, CA 90015

What hotels would you recommend to book at?

The closest 4-star hotels to the CX Connect venue would be: The Hoxton Downtown LA (5 minute walk), STILE Downtown Los Angeles by Kasa (5 minute walk), or AC Hotel by Marriott Downtown Los Angeles (2 minute walk)

Can I register at the venue?

Registration for this event closes at midnight the night before, and is not available at the venue.

What is the cancellation policy for Gorgias CX Connect?

Our tickets are non-refundable and non-transferable. If you have a unique situation preventing you from attending and would like to request a refund, please email anna@gorgias.com

Will CX Connect sessions be recorded or live-streamed?

All sessions will be recorded but not live-streamed.