Name: Gorgias Connect 2025
Start: 2025-05-07T08:00:00-04:00
End: 2025-05-08T21:00:00-04:00
Location: Hudson Loft

Los Angeles, CA

May 8th, 2025

The Future of Conversational AI in E-commerce.
All in one place.

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Learn. Grow. INSPIRE.

Your chance to connect with other Ecommerce CX and marketing leaders.

Join hundreds of other industry leaders, peers, and brands who you can learn from and network with.

Get actionable insights from the top minds in commerce and learn new strategies for growing your brand.

Learn about what's next in Ecommerce and how you can stay ahead to drive revenue and retention.

Keynote Speaker

Tiana Abdulmassih

Enterprise GTM

‍Tiana Abdulmassih is a seasoned leader in Enterprise AI strategy and adoption. At OpenAI, she works with the fastest growing digital businesses as they transform their teams and products for the age of AI intelligence.

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Firstname Lastname

Title of Company

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Firstname Lastname

Title of Company

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Jonathan Smalley

Vice President

Zoe Kahn

CEO & Founder

Romain Lapeyre

CEO & Co-Founder

Mia Chapa

Sr. Director of CX

Ren Fuller-Wasserman

Sr. Director of Customer Experience

Alex Plugaru

Co-founder & CTO

Gabrielle McWhirter

Customer Experience Manager

Tamanna Bawa

Tech Partner Manager

Katy Eriks

Director of Customer Experience at SuitShop

James Fang

Director of Product Marketing

Matilda Lee

Product Marketing Lead

Arman Taheri

Co-Founder

Max Wallace

Customer Experience Director

Jordan Miller

Product Marketing Manager

Vanessa Lopez

VP, Customer Experience

Maxime Pruvost

VP Product Convert

Connor O'Malley

Senior Account Executive

Nicole Simmen

Senior Manager of Customer Implementation

Diana Khramina

GTM Product Marketing Sr. Manager

Thomas Trinelle

VP of Product

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Gorgias Partner Day

May 7th

Are you a Gorgias Agency or Tech partner? Join us May 7 for Partner Day!

SEE AGENDA →

Gorgias Connect Agenda

May 8th

8AM – 10AM

Registration & Breakfast

Everyone

10AM – 11:00AM

Welcome + Opening Keynote

Romain Lapeyre, CEO & Co-Founder, Gorgias
Max Pruvost, VP Product, Gorgias

Mia Chapa, GLAMNETIC

11AM – 11:30AM

Where AI Meets CX: Building the Future Together

Tiana Abdulmasih, GTM, OpenAI

11:30AM – 11:45AM

Stretching + Hydration Break

Everyone

11:45AM – 12:30PM

Option 1: Networking Alley (3rd Floor)

Everyone

11:45AM – 12:30PM

Option 2: 2025 Gorgias Product Roadmap and AMA

Thomas Trinelle, VP of Product, Gorgias

12:30PM – 1:30PM

Local Flavors Lunch

Everyone

1:30PM – 2:30PM

Breakout Room #1: Study the Setup: Hands-on with Glamnetic's AI Agent Build

Breakout Room #2: Coach Your AI Agent to Be a Superhero: Automate More, Sell More

Breakout Room #3: Turning Chat into a Revenue Engine: A 3-Step Framework

Mia Chapa, Sr. Director of CX, Glamnetic
Jordan Miller, Product Marketing Manager, Gorgias

Katy Eriks, Director of CX, Suitshop
Diana Khramina, Sr. Manager of Product Marketing, Gorgias

Gabrielle McWhirter, CX Operations Lead, Pepper
Matilda Lee, Product Marketing Manager, Gorgias

2:30PM – 3PM

Scaling a multi-billion dollar brand with New Era

Jonathan Smalley, VP, NewEra
Romain Lapeyre, CEO & Co-Founder, Gorgias

3PM – 3:45PM

The Support-Sales Flywheel: Data, Hustle & Human Touch

Arman Taheri, Talentpop
Tamanna Bawa, Triple Whale
Ren Fuller-Wasserman, TUSHY
Max Wallace, Tommy John
Zoe Kahn, Inevitable Agency

3.45 PM – 4.30PM

AMA with Founders

Romain Lapeyre, CEO & Co-Founder, Gorgias
Alex Plugaru, CTO & Co-Founder, Gorgias

4:30PM – 5.00 PM

Coffee break

Everyone

5PM – 6PM

Breakout Room #1: Drive Growth with an Automated Subscriber Journey

Breakout Room #2: A Smarter Way to Personalize at Scale

Breakout Room #3: Support Smarter, Sell Faster: Maximizing AI Value Across the Customer Journey

Vanessa Lopez, VP of Customer Experience, Recharge

James Fang, Director of Product Marketing, Klavyio

Nicole Simmen, Sr. Manager of Customer Implementation, Gorgias
Connor O'Malley, Manager of Customer Implementation, Gorgias

6PM – 9PM

Afterparty: 10 Gorgias Years

Everyone

Partner Day – Wednesday, May 7 - Hudson Loft, 3rd floor

8:00 – 10:00 AM

Coffee / Breakfast

10:00 – 10:20 AM

Welcome and Opening Remarks

Romain Lapeyre, CEO & Co-Founder, Gorgias

10:20 – 10:40 AM

Our New Positioning and Messaging - Conversational AI

Dan Code-McNeil, Gorgias

10:40 – 11:00 AM

AI Agent for Support

Val Perret, Gorgias

11:00 – 11:30 AM

Gorgias Marketing - AI Agent for Sales

Max Pruvost, Gorgias
Matilda Lee, Gorgias

11:30 – 11:45 AM

Break

11:45 AM – 12:30 PM

Gorgias Marketing Advisory Board

12:30 – 1:30 PM

Lunch

1:30 – 2:00 PM

Shaping the BPO Landscape Alongside AI & Automation

Michael Potters, Gorgias

2:00 – 2:30 PM

Real-world use case of AI improving customer experience

2:30 – 3:00 PM

New Gorgias Partner Program is coming! We're teaming up with our partners to set our mutual customers up for success

Nick Foulger, Gorgias
Louis Lavedan, Gorgias

3:00 – 3:15 PM

Break

3:15 – 3:45 PM

AMA

Kimberly Helm, Gorgias
Dan Code-McNeil, Gorgias

3:45 – 4:15 PM

Closing Remarks and Awards
Partnerships Team

Gorgias Team

4:15 – 6:00 PM

Happy Hour

Main Day – Thursday, May 8

8:00 – 10:00 AM
Lobby

Registration & Breakfast

10:00 – 10:40 AM
Main Stage

Opening Keynote

Romain Lapeyre, CEO & Co-Founder, Gorgias

10:00 – 11:00 AM
Main Stage

Revolutionizing Your
Sales with AI Agent

Gorgias

11:00 – 11:30 AM
Main Stage

Open AI Keynote

Tiana Abdulmasih, GTM, Open AI

11:30 AM – 12:30 PM
3rd Floor

Networking Alley

12:30 – 1:30 PM
Lobby

Lunch

1:30 – 2:30 PM
Breakout Room #1

Turning Chat into a Revenue Engine: A 3-Step Framework

Matilda Lee, Product Marketing Manager, Gorgias
Gabrielle McWhitrter, Pepper
Ren Fuller- Wasserman, Sr. Director of CX, TUSHY

1:30 – 2:30 PM
Breakout Room #2

Coach Your AI Agent to Be a Superhero: Automate More, Sell More

Diana Kramina, Sr. Manager of Product Marketing, Gorgias
Samantha Gagrialdi, Sr. CX Manager, Rhoback

1:30 – 2:30 PM
Breakout Room #3

Study the Setup: Hands-on with Glamnetic's AI Agent Build

Mia Chapa, GLAMNETIC
Jordan Miller, Gorgias

2:30 – 3:00 PM
Main Stage

Fireside Chat

Romain Lapeyre, Gorgias
Jonathan Smalley, New Era Cap

3:00 – 3:45 PM
Main Stage

All Star Brand Panel

Jean-Aymeri de Magistris, VP IT, Data & Analytics, and PMO, Psycho Bunny,
Victoria Hana, GFuel
Arman Taheri, Talentpop,
Tamanna Bawa, Triple Whale
Aaron Spivak, HUSH Blankets,
Zoe Kahn, Inevitable Agency

3:45 – 4:30 PM
Main Stage

AMA with Gorgias
Founders

Romain Lapeyre, Co-Founder, Gorgias
Alex Plugaru, Co-Founder, Gorgias

4:00 – 5:00 PM
Lobby

Coffee Break

5:00 – 6:00 PM
Breakout Room #1

Drive Growth with an Automated Subscriber Journey

Lindy Crea, VP of Revenue Development & Partnerships, Recharge

5:00 – 6:00 PM
Breakout Room #2

Workshop

Klaviyo

5:00 – 6:00 PM
Breakout Room #3

Support Smarter, Sell Faster: Maximizing AI Value Across the Customer Journey

Nicole Simmen, Sr. Manager of Customer Implementation, Gorgias
Connor O'Malley, Manager of Customer Implementation, Gorgias

6:00 – 9:00 PM
3rd Floor

Afterparty: 10 Gorgias Years

Recap of last year's event:

What past attendees are saying about Gorgias Connect:

"This week I travelled to LA to attend Gorgias Connect. By far, it was the most well-run event ever attended"

"It was the first true DTC CX event that I've been that was not Ecom in general but CX focused"

"I am off to the airport, thank you all for one of the most fantastic DTC conferences yet!"

Venue

HUDSON LOFT
LOS ANGELES

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1200 S Hope St, Los Angeles, CA 90015

The Final Countdown!

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Questions Answered

Who from my company should attend Gorgias Connect 2025?

Anyone who is part of sourcing, contracting, and/or managing your Ecommerce business should consider attending Gorgias Connect. There will be relevant content for founders, support and marketing teams, as well as anyone interested in connecting with our technical teams.

What is the dress code?

The dress code for the conference is elevated casual.

Can agency and tech partners attend Gorgias Connect?

Agency and technology partners can purchase individual tickets to attend OR receive complimentary tickets as part of a purchased sponsorship. Please contact Anna Tumanova (anna@gorgias.com) regarding sponsorship opportunities.

Where is the event taking place?

Gorgias Connect will be held at Hudson Loft on the 3rd and 4th floors, located at 1200 S Hope St, Los Angeles, CA 90015

What hotels would you recommend to book at?

The closest 4-star hotels to the Gorgias Connect venue are: The Hoxton Downtown LA (5 minute walk), STILE Downtown Los Angeles by Kasa (5 minute walk), or AC Hotel by Marriott Downtown Los Angeles (2 minute walk)

Can I register at the venue?

Registration for this event closes at midnight the night before - May 6th for Partner Day, and May 7th for Gorgias Connect, and is not available at the venue.

What is the cancellation policy for Gorgias Connect?

Our tickets are non-refundable and non-transferable. If you have questions, please email anna@gorgias.com

Will Gorgias Connect sessions be recorded or live-streamed?

All sessions will be recorded but not live-streamed.

Can I attend the afterparty with a Partner Day pass?

Yes! Afterparty is available for all ticket holders, however in order to access the conference on May 8 you will need a full access pass.

Does Gorgias cover travel expenses to the event?

No, every attendee is responsible for booking their own travel. If you have any questions, please email anna@gorgias.com

Is there parking?

Yes there will be 30 parking slots reserved for the Gorgias Connect attendees on a first-come-first-serve basis. The Gorgias team will be also providing UBER vouchers to get to the venue. Please reach out to events@gorgias.com for me details and to claim your voucher.

What is the theme of the afterparty?

The dress code for the afterparty is smart / casual. It is the same dresscode as regular Gorgias Connect.

Who can I contact about a question not listed here?

Please reach out to anna@gorgias.com