Name: Gorgias Connect Los Angeles
Start: 2026-05-28T09:00:00-04:00
End: 2026-05-28T18:00:00-04:00
Location: Playa Studios, Culver City

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2:00 PM – Doors Open

Arrive, refuel, and connect with industry peers before the sessions begin.

Mrs Robinson

Wishes you a wonderful day

Gorgias Connect
Los Angeles

May

2026

9:00am

6:00pm

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Join the

conversation

The Intelligence Factory heads to LA, the West Coast stop of the Gorgias Connect roadshow,
where ecommerce operators and CX leaders come together to talk strategy, automation,
and what's actually working.

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Presented by

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Event Agenda

9:00 AM – 10:00 AM

Check-in & Breakfast

10:00 AM – 10:30 AM

Commerce, Reimagined: The Agentic Shift
with Romain Lapeyre (Gorgias)

10:30 AM – 11:00 AM

Behind the Decision: What We're Building & Why It Changes Everything
with Max Pruvost (Gorgias)

11:00 AM – 11:30 AM

Break

11:30 AM – 12:00 PM

Moments that Matter: The Modern Helpdesk
with Bora Shehu (Gorgias)

12:00 PM – 12:30 PM

AI + Humans = CX That Actually Works
with Hannah Hutton (CatalyzeX)

12:30 PM – 1:00 PM

CX Leaders Unfiltered: The Conversation Nobody's Having
with Melinda Roberts (Dr. Squatch), Emily McEnany (Dr. Bronner’s), Amanda Battle (Osea Malibu), Ren Fuller-Wasserman (TUSHY) & Michelle Au Yeung (Gorgias)

1:00 PM – 2:30 PM

Lunch

2:30 PM – 3:00 PM

From Cost Center to Margin Driver
with Kunar Agarwal (Gorgias)

3:00 PM – 3:30 PM

The Retention Flywheel: Turning Post-Purchase Moments Into Lifetime Value

with Rohan Kapoor (Gorgias), Sophia Velo (Flip CX), Owen McKee (Simplesat), Dan Anand (Loop) & Sara Pereda (RIVO)

3:30 PM – 4:15 PM

The AI Agent Playbook

with Jennifer Biel (Gorgias), Alyssa O'Hara (Gorgias)

Richard Greenwald (Gorgias), Kian Khatami (Gorgias)

Kristyn Murphy (Gorgias) and Brianna Christiano (Gorgias)

4:15 PM – 4:30 PM

Break

4:30 PM – 5:00 PM

Ask us Anything
with Max Pruvost (Gorgias), Kunal Agarwal (Gorgias),
& Bora Shehu (Gorgias)

5:00 PM – 6:00 PM

Happy Hour

Event speakers

Romain Lapeyre

CEO & Co-Founder, Gorgias

Kunal Agarwal

CFO, Gorgias

Bora Shehu

VP of Product Design, Gorgias

Max Pruvost

VP of Product, Gorgias

Hannah Hutton

Head of Client Success, CatalyzeX

Melinda Roberts

Sr. Manager of Customer Experience, Dr.Squatch

Emily McEnany

Director of Customer Experience, Dr. Bronner’s

Amanda Battle

Director of Customer Care, OSEA Malibu

Ren Fuller-Wasserman

VP of Customer Experience, TUSHY

Owen McKee

Sales Director & Head of Partnerships, Simplesat

Dan Anand

Strategic Partnerships Manager, Loop

Sara Pereda

Global Head of Partnerships, Rivo

Michelle Au Yeung

Account Manager, Commercial, Gorgias

Rohan Kapoor

Senior Manager, Partnerships, Gorgias

Brianna Christiano

Sr. Director: Head of Customer Success, Gorgias

Jennifer Biel

Customer Implementation Manager, Gorgias

Richard Greenwald

Customer Implementation Manager, Gorgias

Alyssa O'Hara

Customer Implementation Manager, Gorgias

Kian Khatami

Enterprise Customer Success Manager, Gorgias

Kristyn Murphy

Customer Success Manager, Gorgias

Sophia Velo

Head of Customer Success

Event Venue:

Playa Studios

Owned by bi-coastal music production company Mophonics, Playa Studios is a unique and creative venue nestled in Culver City on the Westside of Los Angeles. Curated with a mixture of modern, industrial, and eclectic design, the space breathes life into its former warehouse roots.

Address: 11260 Playa Ct, Culver City, CA

Spacious rooms

Prime location in the city center

Sleek modern design

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