Name: Gorgias Connect London
Start: 2026-06-18T09:00:00-04:00
End: 2026-06-18T18:00:00-04:00
Location: LABS House Sky Lounge

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2:00 PM – Doors Open

Arrive, refuel, and connect with industry peers before the sessions begin.

Mrs Robinson

Wishes you a wonderful day

Gorgias Connect London

June

2026

9:00am

6:00pm

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Join the

conversation

London is the first European stop of Gorgias Connect, where ecommerce and CX leaders come together
to exchange ideas on strategy, automation, and the future of ecommerce,
in what we call the Intelligence Factory.

Presented by

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Event Agenda

9:00 AM – 10:00 AM

Check-in & Breakfast

10:00 AM – 10:30 AM

Commerce is a conversation

with Romain Lapeyre (Gorgias)

10:30 AM – 11:00 AM

What We're Building and Why It Changes Everything
with Bora Shehu (Gorgias)

11:00 AM – 11:30 AM

Break

11:30 AM – 12:00 PM

Introducing Helpdesk 2.0: Moments That Matter
with Chris Mizen (Gorgias)

12:00 PM – 12:30 PM

Your AI, Your Rules: AI Is Only as Good as It's Trainer
with Tamara Tosovic (Gorgias)

12:30 PM – 1:00 PM

From Cost Center to Margin Driver
with Matilda Lee (Gorgias)

1:00 PM – 2:30 PM

Lunch

2:30 PM – 3:00 PM

Better Together: From Ticket to Touchpoint – Turning AI Resolutions into Retention
with Hannah Morris (Gorgias), Brett Fox (PostPilot), Milagros Gonzales y Gonzales (Okendo) and Midge Hazewinkel (Domaine)

3:00 PM - 3:45 PM

The AI Agent Playbook
with Mary Carmen Toledano (Gorgias), Amanda Trac (Gorgias) & Tamara Tosovic (Gorgias)

3:45 PM – 4:30 PM

CX Leaders Unfiltered: The Conversation Nobody's Having
with Rupert Plumb (BSI Merch & Artist Services), Amy Snow (Symprove), Chelsey Taylor (The Diamond Store) & Effy Hasan (Gorgias)

4:30 PM – 5:00 PM

Behind the Product: Live AMA with our team
with Romain Lapeyre (Gorgias) and Bora Shehu (Gorgias)

5:00 PM – 6:00 PM

Happy Hour

Event speakers

Romain Lapeyre

CEO & Co-Founder, Gorgias

Bora Shehu

VP of Product Design, Gorgias

Matilda Lee

Senior Manager, Product Marketing, Gorgias

Milagros Gonzales y Gonzales

Head of Advocacy & Customer Marketing, Okendo

Midge Hazewinkel

Director of CRM EMEA, Domaine

Brett Fox

Director of Marketing, PostPilot

Rupert Plumb

Head of Operations, BSI Merch & Artist Services

Amy Snow

Head of Customer Experience, Symprove

Mary Carmen Toledano

Customer Success Manager, Gorgias

Effy Hasan

Account Manager, Enterprise, Gorgias

Hannah Morris

Strategic Partner Manager, Gorgias

Chris Mizen

Senior Product Designer, Gorgias

Tamara Tosovic

Customer Implementation Manager, Gorgias

Chelsey Taylor

Head of Sales and Customer Service, The Diamond Store

Event Venue:

Labs House

Bright, airy and beautifully curated open spaces designed for unforgettable events. Perfectly positioned for businesses from all sectors; 90 High Holborn borders the historic City of London, residing between the Financial District and the vibrant West End. 90 High Holborn is one of five buildings part of the LABS Holborn Campus.

Address: 15-19 Bloomsbury Way, Sky Lounge, London, UK

Sky Lounge (7th floor)

Spacious rooms

Prime location in the city center

Sleek modern design

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