Name: Gorgias Connect London
Start: 2026-06-18T09:00:00-04:00
End: 2026-06-18T18:00:00-04:00
Location: LABS, HOLBORN

Apply to attend

Add To Waitlist

2:00 PM – Doors Open

Arrive, refuel, and connect with industry peers before the sessions begin.

Mrs Robinson

Wishes you a wonderful day

Gorgias Connect London

June

2026

9:00am

6:00pm

Apply to attend

Join the

conversation

London is the first European stop of Gorgias Connect, where ecommerce and CX leaders come together
to exchange ideas on strategy, automation, and the future of ecommerce,
in what we call the Intelligence Factory.

Presented by

Apply to attend

Event Agenda

9:00 AM – 10:00 AM

Check-in & Breakfast

10:00 AM – 10:30 AM

Commerce, Reimagined: The Agentic Shift
with Romain Lapeyre (Gorgias)

10:30 AM – 11:00 AM

What We're Building and Why It Changes Everything
with Bora Shehu (Gorgias)

11:00 AM – 11:30 AM

Break

11:30 AM – 12:00 PM

Moments that Matter: The Modern Helpdesk
with Chris Mizen (Gorgias)

12:00 PM – 12:30 PM

Your AI, Your Rules: AI Is Only as Good as Its Trainer
with Tamara Tosovic (Gorgias)

12:30 PM – 1:00 PM

Fireside Chat
with James Robert (Castore)

1:00 PM – 2:00 PM

Lunch

2:00 PM – 2:30 PM

Better Together: From Ticket to Touchpoint – Turning AI Resolutions into Retention
with Hannah Morris (Gorgias), PostPilot, Milagros Gonzales y Gonzales (Okendo) and (Midge Hazewinkel) Domaine

2:30 PM - 3:15 PM

The AI Agent Playbook
with Mary Carmen Toledano (Gorgias)

3:15 PM – 3:45 PM

CX Leaders Unfiltered: The Conversation Nobody's Having
with Rupert Plumb (BSI Merch), Amy Snow (Symprove) & Effy Hasan (Gorgias)

3:45 PM – 4:00 PM

Break

4:00 PM – 4:30 PM

Ask us Anything
with Romain Lapeyre (Gorgias), Josh Roth (Gorgias) and Bora Shehu (Gorgias)

4:30 PM – 5:00 PM

Happy Hour

Event speakers

Romain Lapeyre

CEO & Co-Founder, Gorgias

Bora Shehu

VP of Product Design, Gorgias

Josh Roth

EVP, Global Revenue, Gorgias

Milagros Gonzales y Gonzales

Head of Advocacy & Customer Marketing, Okendo

Midge Hazewinkel

Director of CRM EMEA, Domaine

Brett Fox

Director of Marketing, PostPilot

James Robert

Customer Experience Consultant, Castore

Rupert Plumb

Head of Operations, BSI Merch

Amy Snow

Head of Customer Experience, Symprove

Mary Carmen Toledano

Customer Success Manager, Gorgias

Effy Hasan

Account Manager, Enterprise, Gorgias

Hannah Morris

Strategic Partner Manager, Gorgias

Tamara Tosovic

Customer Implementation Manager, Gorgias

Chris Mizen

Senior Product Designer, Gorgias

Event Venue:

Labs Holborn

Bright, airy and beautifully curated open spaces designed for unforgettable events. Perfectly positioned for businesses from all sectors; 90 High Holborn borders the historic City of London, residing between the Financial District and the vibrant West End. 90 High Holborn is one of five buildings part of the LABS Holborn Campus.

Address: 90 High Holborn, London, UK

Spacious rooms

Prime location in the city center

Sleek modern design

Apply to attend