Name: Gorgias Connect New York
Start: 2026-05-07T09:00:00-04:00
End: 2026-05-07T18:00:00-04:00
Location: Blender Space, Midtown

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2:00 PM – Doors Open

Arrive, refuel, and connect with industry peers before the sessions begin.

Mrs Robinson

Wishes you a wonderful day

Gorgias Connect
New York

May

2026

9:00am

6:00pm

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Join the

conversation

The Intelligence Factory kicks off in New York, the flagship stop of the Gorgias Connect roadshow,
where ecommerce and CX leaders come together to talk strategy, automation, and what's actually working.
It's where strategy, automation, and community converge in one of the world's most influential commerce hubs.

Presented by

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Event speakers

Romain Lapeyre

CEO & Co-Founder, Gorgias

Kunal Agarwal

CFO, Gorgias

Bora Shehu

VP of Product Design, Gorgias

Max Pruvost

VP of Product,  Gorgias

Nicole Parker

Sr. Manager of Customer Service, Bare Necessities

Tynisha Parks

Sr. Manager, E-Comm. CX & Operations, Farmacy Beauty

Amanda Anderson

Senior Solutions Consultant, Bloomreach

Brian Schiff

CEO, Flip

Jordan Brown

Founder & President, Omnie

Phil Di Lello

Customer Implementation Manager, Gorgias

Nicole Simmen

Senior Manager, Implementations, Gorgias

Alana Arthur

Sr. Ecosystem Marketing Manager, Gorgias

Emily Hooker

Product Marketing Manager, Gorgias

Event Venue:

Blender Space NYC

Located in the heart of Midtown Manhattan, this versatile venue combine thoughtful designed spaces with meticulous planning to elevate corporate meetings and events.

Address:

27 East 31st Street, 8th Floor, New York, NY 10016

Spacious rooms

Prime location in the city center

Sleek modern design

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Sponsors

Event Agenda

9:00 AM – 10:00 AM

Check-in & Breakfast

10:00 AM – 10:30 AM

Opening Keynote
with Romain Lapeyre (Gorgias)

10:30 AM – 11:00 AM

What We're Building & Why It Changes Everything
with Max Pruvost (Gorgias)

11:00 AM – 11:30 AM

Break

11:30 AM – 12:00 PM

Introducing Helpdesk 2.0: Moments That Matter
with Bora Shehu (Gorgias)

12:00 PM – 12:30 PM

Your AI, Your Rules: AI Is Only as Good as It's Trainer
with Nicole Simmen (Gorgias)

12:30 PM – 1:00 PM

From Cost Center to Margin Driver
with Kunal Agarwal (Gorgias)

1:00 PM – 2:30 PM

Lunch

2:30 PM – 3:00 PM

Better Together: The Signal You're Sitting On
with Alana Arthur (Gorgias), Jordan Brown (Omnie), Brian Schiff (Flip) & Amanda Anderson (Bloomreach).

3:00 PM – 3:45 PM

The AI Agent Playbook: Beyond the Basics
with Phil Di Lello (Gorgias)

3:45 PM – 4:15 PM

CX Leaders Unfiltered: The Conversation Nobody's Having
with Tynisha Parks (Farmacy Beauty), Nicole Parker (Delta Ghalil) & Emily Hooker (Gorgias)

4:15 PM – 4:30 PM

Break

4:30 PM – 5:00 PM

Behind the Product: Live AMA with Leadership
with Romain Lapeyre (Gorgias), Kunal Agarwal (Gorgias),
Max Pruvost (Gorgias) & Bora Shehu (Gorgias)

5:00 PM – 6:00 PM

Happy Hour

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the conversation?

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Roadshow 2026