Name: Gorgias CX Connect 2024
Start: 2024-06-19T09:00:00-04:00
Location: Hudson Loft

12pm - 1pm

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On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

Los Angeles, CA

June 19, 2024

The future of Customer Experience. All in one place.

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Learn. Grow. INSPIRE.

Your chance to connect with other leaders in the Ecommerce CX community.

Join hundreds of other CX leaders, peers, and brands who you can learn from and network with.

Gain actionable insights from Ecommerce industry leaders and learn new strategies for growing your brand.

Learn about what's next in CX - from AI to Automation - and how you can stay ahead to drive revenue and retention.

Keynote Speaker

Harley Finkelstein

Harley Finkelstein is an entrepreneur, lawyer, and the President of Shopify.
‍
As the leader of the largest Ecommerce platform on the planet – who have invested in Gorgias – Harley has a unique perspective on the market, where it's heading, and how brands can be prepared.

Backed by data and insights, Harley will share actionable insights on artifical intelligence (AI) and how brands need to be thinking today to affect their bottom line tomorrow.

speaker Lineup

Hear from these impactful voices, including:

Kevin Gould

Co-founder,
GLAMNETIC

Alexandria Collis

Sr. Director of Operations,
Princess Polly

Caela Castillo

VP of CX,
JAXXON

Ronak Shah

Founder,
OBVI

Amanda Kwasniewicz

VP of CX,
LOVE Wellness

Romain Lapeyre

CEO & Co-Founder
Gorgias

Alex Plugaru

CTO & Co-Founder,
Gorgias

Ren Fuller-Wasserman

Sr. Director of Experience,
TUSHY

Justin Holmes

CMO, Gorgias

Jen Gray

SVP of Marketing,

Recharge

THE AGENDA

The goal of CX Connect is to grow your brand.
Our agenda is curated to provide you with the sessions you need to learn the latest in CX.

June 18, 7-10 PM - Welcome Reception at FREEHAND Hotel Rooftop

8:30 – 10:00 AM

Check-in & Breakfast

10:00 – 10:30 AM
Main Stage

Automating CX with AI

Romain Lapeyre, Co-Founder, Gorgias

10:30 – 11:00 AM
Main Stage

What to Expect in 2024

Thomas Trinelle (Gorgias), Iris Ebert (Gorgias), Matilda Lee (Gorgias)

11:00 – 11:45 AM
Main Stage

The AI Future of Ecommerce + How it Impacts Your Brand

Harley Finkelstein (President, Shopify), Romain Lapeyre (CEO & Co-Founder, Gorgias)

11:45 AM - 12:30 PM
Workshop Room #1

What Creating Exceptional CX Actually Means

Amanda Kwasniewicz (LOVE Wellness), Jimmy Rodriguez (Gorgias), Lisa Timanova (Gorgias), Jordan Miller (Gorgias)

11:45 AM – 12:30 PM
Workshop Room #2

How-to Automate 30%+ of your CX

Molly Kerrigan (Shinesty), Lenaig Le Guennec (Gorgias), Bernie Goldenberg (Gorgias)

11:45 AM – 12:30 PM
Workshop Room #3

Easily Increase Conversions, AOV and ROAS

Ren Fuller-Wasserman (TUSHY), Matilda Lee (Gorgias), Thomas Trinelle (Gorgias), Connor O'Malley (Gorgias)

12:30 – 2:00 PM

Networking Lunch

2:00 – 2:30 PM
Main Stage

Cracking the Code of Daily Habits: Elevate Customer Experience in the Routine Economy

Jen Gray (Recharge)

2:30 – 3:15 PM
Main Stage

The Top 5 CX Tips
for 2024

Alexandria Collis (Princess Polly), Kevin Gould (Glamnetic), Ronak Shah (OBVI), Caela Castillo (JAXXON), Justin Holmes (Gorgias)

3:15 – 3:30 PM
Main Stage

Closing Remarks

Romain Lapeyre, CEO & Co-Founder, Gorgias & Alex Plugaru (CTO & Co-Founder, Gorgias)

3:45 – 4:30 PM

Worksop Room #1

How Well Do You Know Your Customer?

Hosted by Lacy Eyre (Aventus)

3:45 – 4:30 PM
Workshop Room #2

How to Drive an Extra $270K a Month in Revenue Through Customer Support

Ashkan Taheri (TalentPop)

3:45 – 4:30 PM
Workshop Room #3

Optimizing AI in Customer Support: Boost Efficiency Without Sacrificing Quality

Jordan Brown (Omnie)

4.30 - 6.30 PM

Networking & Happy Hour

Sponsored by Rebuy

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Destination

HUDSON LOFT

LOS ANGELES

CHECK OUT THE SPACE →

1200 S Hope St, Los Angeles, CA 90015

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Frequently Asked Questions

Who from my company should attend Gorgias CX Connect 2024?

Anyone who is part of sourcing, contracting, and/or managing your Ecommerce business should consider attending Gorgias CX Connect. We’ll have relevant content for founders, marketing teams, and anyone interested in connecting with our technical teams.

What is the dress code?

The dress code for the conference is elevated casual.

Can agency and tech partners attend Gorgias CX Connect?

Agency and technology partners are able to purchase individual tickets to attend OR receive complimentary tickets as part of a purchased sponsorship. Please contact Anna Tumanova (anna@gorgias.com) regarding sponsorship opportunities.

Who can I contact about a question not listed here?

Please reach out to events@gorgias.com

What is the exact location?

CX Connect will be held at Hudson Loft on the 3rd floor, located at 1200 S Hope St, Los Angeles, CA 90015

What hotels would you recommend to book at?

The closest 4-star hotels to the CX Connect venue would be: The Hoxton Downtown LA (5 minute walk), STILE Downtown Los Angeles by Kasa (5 minute walk), or AC Hotel by Marriott Downtown Los Angeles (2 minute walk)

Can I register at the venue?

Registration for this event closes at midnight the night before, and is not available at the venue.

What is the cancellation policy for Gorgias CX Connect?

Our tickets are non-refundable and non-transferable. If you have a unique situation preventing you from attending and would like to request a refund, please email anna@gorgias.com

Will CX Connect sessions be recorded or live-streamed?

All sessions will be recorded but not live-streamed.

Are there any other events I can attend?

Yes! If you are a CX Connect registrant, you are welcome to join our rooftop welcome reception the day before CX Connect on June 18 at 7-10 PM at the FREEHAND Hotel.