Name: In Conversation Tour Los Angeles
Start: 2025-09-23T14:00:00-04:00
End: 2025-09-23T19:00:00-04:00
Location: Hotel Indigo Los Angeles Downtown, an IHG Hotel

Tue

Sep

2:00pm

Offset Reset

RSVPs Closed

First Name Last Name

Title @ Company

Julie Safferstein is a host of exceptional ability. Studies show that a vast majority of guests attending events by Julie have been known to leave more elated than visitors to Santa's Workshop, The Lost of Continent of Atlantis, and the Fountain of Youth.

September

2025

2:00pm

In Conversation Tour Los Angeles

Hotel Indigo Los Angeles Downtown

One afternoon that will change how you scale shopping experiences

Join us live in Los Angeles for a high-impact, half-day experience tailored for CX and ecommerce leaders heading into BFCM.

Discover the latest in AI-powered CX through real brand audits, benchmark-driven insights, and hands-on automation strategies designed to drive results.

Sponsored by

2:00 PM – Doors Open

Arrive, refuel, and connect with industry peers before the sessions begin.

3:00 PM – Reimagining Conversations

Discover how Gorgias AI Agent is redefining customer experience at scale with fast, personalized, and brand-aligned conversations just in time for BFCM.

3:30 PM – Lightning Panel

Hear from agency partners, tech leaders, and brands on what to automate, how they’re blending human + AI, and what drives ROI right now.

4:00 PM – Coffee break + networking time

4:30 PM – Fix My Flow: Live Brand Audit

Watch a CX architect dissect and optimize a real brand’s ecommerce support flow live on stage, revealing missed opportunities, quick wins, and peak-season-ready improvements.

5:30 PM – Roadmap review: In Conversation with the Room

6:00 PM – Happy Hour: Conversations Continue

Stay, sip, and connect with operators and leaders shaping the future of ecommerce support

Amanda Battle

Director of CX @ OSEA Malibu

Amanda leads CX strategy at OSEA Malibu, blending marketing, logistics, and economic insight to craft seamless customer journeys. She's passionate about innovation, team collaboration, and driving growth through elevated brand experiences.

Alyssa O’Hara

Customer Implementation Manager @ Gorgias

Alyssa is an Enterprise Customer Implementation Manager at Gorgias, helping ecommerce brands scale with conversational AI. She partners with merchants to optimize automation, reaching up to 50% while ensuring top-quality CX.

Matilda Lee

Product Marketing Lead @ Gorgias

Matilda is a product marketer at Gorgias, where she helps ecommerce brands adopt AI solutions. With a background in CPG and ad tech, she brings strategic insight and a customer-first mindset to advancing personalized, intuitive shopping experiences.

Mercer Smith

Sr. Director CX Strategy
and Client Solutions @ Boldr Impact

Mercer is the Senior Director of Customer Experience Strategy & Solutions at Boldr, where she partners with mission-driven companies to design and scale impactful CX programs. She helps brands improve loyalty, streamline support operations, and unlock growth opportunities through strategic consulting, data-driven insights, and AI-enabled solutions.

Chelsea Jones

Co-Founder @ Sunny Road

Chelsea is the Founder & CEO of Sunny Road, where she leads innovative website design, online marketing strategies, and retention initiatives for eCommerce brands. With over two decades of leadership experience, she empowers businesses to connect deeply with their audiences through cutting-edge digital solutions.

Want to join the conversation?

RSVPs Closed