Name: In Conversation Tour New York
Start: 2025-09-23T14:00:00-04:00
End: 2025-09-23T19:00:00-04:00
Location: The Standard, East Village

Tue

Sep

2:00pm

Offset Reset

RSVPs Closed

First Name Last Name

Title @ Company

Julie Safferstein is a host of exceptional ability. Studies show that a vast majority of guests attending events by Julie have been known to leave more elated than visitors to Santa's Workshop, The Lost of Continent of Atlantis, and the Fountain of Youth.

September

2025

2:00pm

In Conversation Tour New York

Penthouse at the Standard East Village

One afternoon that will change how you scale shopping experiences

Join us live in New York for a high-impact, half-day experience tailored for CX and ecommerce leaders heading into BFCM.

Discover the latest in AI-powered CX through real brand audits, benchmark-driven insights, and hands-on automation strategies designed to drive results.

Sponsored by

2:00 PM – Doors Open

Arrive, refuel, and connect with industry peers before the sessions begin.

3:00 PM – Reimagining Conversations

Discover how Gorgias AI Agent is redefining customer experience at scale with fast, personalized, and brand-aligned conversations just in time for BFCM.

3:30 PM – Lightning Panel

Hear from agency partners, tech leaders, and brands on what to automate, how they’re blending human + AI, and what drives ROI right now.

4:00 PM – Coffee break + networking time

4:30 PM – Fix My Flow: Live Brand Audit

Watch a CX architect dissect and optimize a real brand’s ecommerce support flow live on stage, revealing missed opportunities, quick wins, and peak-season-ready improvements.

5:30 PM – Roadmap review: In Conversation with the Room

6:00 PM – Happy Hour: Conversations Continue

Stay, sip, and connect with operators and leaders shaping the future of ecommerce support

Ren Fuller-Wasserman

Customer Experience @ TUSHY

Ren leads Customer Experience at TUSHY, bringing empathy, wit, and human-first support to the bidet world. From STEM classrooms to startups, her career proves that putting people first makes everything else better.

Sasha Lall

Customer Implementation Manager @ Gorgias

Sasha is a Customer Implementation Manager at Gorgias, where she helps eCommerce brands streamline support and scale efficiently with conversational AI. She works closely with merchants to optimize automation strategies, driving up to 50% automation while maintaining a high-quality customer experience.

Emily Hooker

Product Marketing Manager @ Gorgias

Emily is a Product Marketing Manager at Gorgias in New York. Formerly at Dynamic Yield by Mastercard, she leverages her expertise to deliver innovative products and strategies that help eCommerce brands connect with customers.

Paul Bartholomew

Co-founder & GTM @ Corso

Paul is the co-founder at Corso, a leading post-purchase platform in the Shopify ecosystem. With over a decade in DTC and SaaS, Paul leads GTM strategy at Corso and works closely with top Shopify brands to streamline their post-purchase experiences. Outside of work, he's usually playing guitar, hanging with family, and supporting Manchester United.

Maxime Pruvost

VP of Product, AI Agent @ Gorgias

Seasoned leader with 15+ years of accomplishments building high performance teams. Led globally distributed teams in startup. Adept at setting long range product and technology strategies. Strong product-focused team player with a customer focus.

Sean Clademenos

Account Manager at Gorgias

Experienced Account Manager with a passion for helping clients win and contributing to the growth of winning sales teams.

Want to join the conversation?

RSVPs Closed