What you'll learn:
- How top Shopify agencies build the CX stack before BFCM hits
- How technology partners (subscriptions, returns, SMS, reviews) turn BFCM buyers into long-term customers
- How Gorgias handles the support surge without sacrificing experience
- Real merchant outcomes from partners who've done it
Black Friday and Cyber Monday don't just test your products, they test your entire customer experience infrastructure. The brands that win aren't the ones with the biggest ad budgets. They're the ones whose tech stack, agency partners, and support operations are firing in sync before the first campaign goes live.
In this webinar, Gorgias brings together the partners powering some of Shopify's highest-performing merchants to break down exactly how they prepare for, execute through, and recover from BFCM, and what that means for long-term revenue.
You'll hear directly from agency and technology partners who collectively generated over $1M in new merchant revenue in the last year, on what the Shopify flywheel actually looks like when it's running at full speed.
